Frequently Asked Questions
How do you control your quality?
All of our products are checked thoroughly from raw material to finished product. Our team members sourced all of our material by hand, they’ve conducted quality inspections during all stages of manufacturing, and will do one last quality check before shipping out orders. We believe our customers only deserve the best.
What is your return policy?
You can return our products for refund or exchange within 30 days of your purchase. No questions asked. Products returned must be in brand new and original condition, otherwise refund is not eligible. Please note that return shipping fees will not be eligible for refund.
If a product has any visible damage upon delivery, please contact us immediately and we will do our best to fix the issue without any cost to you
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, and Paypal. The currency for our online store is US Dollars.
Is your web store safe for online payments
Yes, of course! Our check-out pages are secured and Paypal automatically encrypts your confidential information using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
I want to make a purchase but it is showing an error, what should I do?
We make sure our website is tested regularly for any potential issues. If an error occurs on your end, it may most likely be a problem with your browser. (Some versions of Internet Explorer are quite unstable with newer and SSL-encrypted websites) Please visit us again with a more up-to-date browser such as Google Chrome and Firefox.
How long does shipping take?
All orders will be processed and shipped within 1-2 business days after purchase. Depending on your location, it can take anywhere from 3-7 days to reach your door.
Can I track my order?
Yes. You will be provided with an tracking number via email once your order has been shipped out. You can also track our order on our website by clicking the “Track Your Order” link.
Do you offer expediated shipping?
Yes, you can upgrade to our Super Fast Shipping and receive your order within 2-3 days.
Do you ship internationally?
Yes, we have fulfilled orders all across the globe. Some countries might take longer than others, but generally you can expect your order to arrive within 3-7 days.